Sales Effectiveness

The ServiceMap Design Process is designed to help those who deliver front-line service define their best practices, and then document those practices as your organization's framework for service excellence.

Delighting Customers for All Employees is designed to give all your employees the skills and tools to build customer loyalty with even the most challenging customers while creating teamwork, increased sales, and a customer-centric culture.

High Performance Service Skills was created to help organizations meet the competitive challenge of today's financial service professional. By examining the critical roles that service providers must fulfill and the skills they must command to attract and retain loyal customers, High Performance Service Skills provides organizations with a proven, reliable roadmap to greater competitive advantage and profitability. High Performance Service Skills gives service providers the knowledge and skills needed to not just meet customer expectations, but to exceed them in ways that set both the provider and the organization apart from the competition.

Delighting Customers for Call Centers is an intensive facilitator-led service-skills training program for all Call Centers and Help Desks. Implemented in 1 ½ days or eight one-hour modules, your technical and non-technical phone professionals learn to build customer loyalty with even the most challenging customers while increasing your Call Center productivity and quality.

Creating CEOs is the only training program that prepares your employees to be CEOs: Customer Experience Owners. Creating CEOs is a 1 ½ day, on-site, service-skills training program for employees at all levels, who serve external or internal customers. Creating CEOs combines the skills, beliefs, and values to make your employees responsible service leaders who build loyalty with even the most challenging customers, while building teamwork, increased sales, and a customer-focused culture. Creating CEOs includes pre- and post- blended learning, measurement, reinforcement, on-the-job tools and coaching to ensure lasting change.

A dynamic two-day workshop, designed to help those who fulfill the role of coaches, whether they be executives, managers, supervisors, or team leaders become catalysts of positive change.

A highly interactive and engaging set of activities will help your sales team define their best go-to-market practices, and then document them as your organization's framework for selling excellence.

A methodology to capture the testimonials and endorsements of your best clients in order to help you bring new clients on board.  This on-line video library provides your salespeople with easy access to customer endorsements across the company.

Helps your financial sales team be more successful with this proven process of efficient and effective sales best practices.

A powerful two-day negotiations skills workshop that provides selling organizations with a solid methodology for negotiating with external customers, suppliers and internal stake holders.  AGREE's goal is to leave your sales force with a simple yet powerful negotiating framework and the strategies for using that framework in a broad range of sales settings.

Provides participants a framework for what they need to hold well-run, powerful business reviews with their most important customers.  Customer Business Reviews will help your sales team build the customer’s deeper commitment to your organization and expand the possibilities between both companies.

A proven methodology to dramatically impact your sales team’s success rate in winning big opportunities at high-impact accounts.

A powerful critical skills approach to helping your salespeople become trusted business advisors.  PEERS provides sales and customer contact professionals with the methodology and skills to align with a customer's business issues and shape solutions that drive business results.

A dynamic, high-impact methodology to examine the performance of each sales territory, and develop strategies that are essential in accomplishing territory and company goals.

A series of three development workshops for sales managers designed to build a framework of best practices essential for tomorrow’s Sales Leaders.