Creating CEOs (Customer Experience Owners) - Creating CEOs is the only training program that prepares your employees to be CEOs: Customer Experience Owners. Creating CEOs is a 1 ½ day, on-site, service-skills training program for employees at all levels, who serve external or internal customers. Creating CEOs combines the skills, beliefs, and values to make your employees responsible service leaders who build loyalty with even the most challenging customers, while building teamwork, increased sales, and a customer-focused culture. Creating CEOs includes pre- and post- blended learning, measurement, reinforcement, on-the-job tools and coaching to ensure lasting change.

Delighting Customers for Call Centers – Delighting Customers for Call Centers is an intensive facilitator-led service-skills training program for all Call Centers and Help Desks. Implemented in 1 ½ days or eight one-hour modules, your technical and non-technical phone professionals learn to build customer loyalty with even the most challenging customers while increasing your Call Center productivity and quality.

High Performance Service Skills (Financial Services) - High Performance Service Skills was created to help organizations meet the competitive challenge of today's financial service professional. By examining the critical roles that service providers must fulfill and the skills they must command to attract and retain loyal customers, High Performance Service Skills provides organizations with a proven, reliable roadmap to greater competitive advantage and profitability. High Performance Service Skills gives service providers the knowledge and skills needed to not just meet customer expectations, but to exceed them in ways that set both the provider and the organization apart from the competition.

Service Map - The ServiceMap Design Process is designed to help those who deliver front-line service define their best practices, and then document those practices as your organization's framework for service excellence.